CINCO jewelry comes in CINCO signature packaging, ready to give or keep. If you would like additional gift wrapping, check the options available on the product page before adding your piece to the cart. For help preparing a special gift, contact [email protected] before placing your order.

For orders delivered to Portugal, the displayed jewelry prices include VAT. For other destinations, select your shipping country to see the relevant prices and check the tax breakdown at checkout. Import duties and customs clearance charges, where applicable, are separate from VAT charged on your purchase.

Some sold-out CINCO pieces return, while others belong to limited collections or may be discontinued. If available, select “Notify me” on the product page to receive a restock email. For a particular piece or finish, contact [email protected] and we will help you check its availability.

We send an order confirmation by email for every order. If you can’t find yours, check your spam or promotions folder first. If it isn’t there, email [email protected] with the name you used at checkout, and we’ll resend it.

Contact [email protected] as soon as possible, including your order number and the change you would like to make. We prepare orders quickly, so changes to pieces, finishes, sizes or delivery details cannot be guaranteed. Our team will check the status of your order and explain the available options.

You can also cancel free of charge by emailing us within one hour of placing your order. After that, cancellation may not be possible; during promotional campaigns such as Black Friday, orders can’t be cancelled once placed. If cancellation is no longer possible, please contact us before refusing delivery or not collecting the parcel. Refusing or not collecting a parcel may lead to its return and additional costs. We will explain the next steps and any applicable charges; your statutory consumer rights remain unaffected.

In-stock orders placed before 2 pm on business days may be eligible for same-day dispatch, but this is not guaranteed. Standard processing takes 1–2 business days. During sales and promotional periods, or for personalized and made-to-order pieces, these standard timings do not apply. Please check the product page and your selected variant for the timings that apply to your piece at the day of your order.

Delivery time after dispatch:
Portugal: 1–3 working days
Spain: 1–3 working days
EU Zone 1: 3–5 working days
EU Zone 2: 4–6 working days
International: varies by destination.

“On demand” or “pre-order” means the piece isn’t immediately in stock. It is being produced or reserved for you, and the estimated shipping timeframe is shown when you order.

You can order in-stock and on-demand pieces together. When they’re combined in one order, the shipment follows the longest preparation time.

You can buy CINCO pieces at cinco-store.com or through selected authorized retailers. To find stockists near you, email [email protected].

As soon as your order ships, we’ll email you a tracking number. If the tracking hasn’t updated or you need help, contact [email protected].

To find your ring size, use our Size Guide to measure at home, then compare your measurement with the sizing shown there. And you can download here our printable ring size guide. 

Our Size Guide provides measurements and shows how each necklace or bracelet length sits. If you’re between sizes, Customer Care can help you decide. 

Resizing and length adjustments are available on eligible pieces. For pricing and timing, email [email protected] with the piece and the size you need.

Payment for pre-order and made-to-order CINCO jewelry is collected when you place your order, rather than when it ships. If you select an instalment payment provider, its payment schedule applies. Please check the estimated dispatch time for your selected piece and finish before completing your purchase.

We accept major cards and the local payment options available in your country. You can see the full list of options for your location at checkout.

All transactions are encrypted and processed through secure payment providers. We never store your card details.

You can find current CINCO offers on our website and through our newsletter. For your first order, use FRST15 at checkout to receive 15% off, subject to the offer’s terms and exclusions. Unless expressly stated otherwise, discount codes cannot be combined with other codes or website promotions.

Being made in Portugal does not, by itself, mean that jewelry contains no nickel. EU rules restrict how much nickel certain jewelry can release onto the skin; this is different from an absolute nickel-free claim. If you have a known nickel allergy, contact us about the specific CINCO piece before purchasing.

No jewelry can be guaranteed to cause no reaction for everyone. CINCO uses precious metals and follows applicable requirements for restricted substances, but individual sensitivities vary. If you have a known metal allergy, contact us before buying so we can help you check the materials of the specific piece.

Jewelry regulation provides safeguards around material descriptions and certain substances used in products worn against the skin. For example, EU rules restrict nickel release from earrings and other jewelry in prolonged skin contact. These safeguards support informed choices, although compliance cannot guarantee that a piece will suit every person’s skin.

To help slow tarnishing, keep your sterling silver jewelry dry, wipe it gently after wearing and store pieces separately, away from humidity. Put jewelry on after perfume and skincare, and remove it before swimming, showering or exercising. For plated silver, avoid abrasive cleaners and polishing cloths that can remove the finish.

Put your jewelry on last, after applying perfume, skincare and makeup. Take it off before showering, swimming, exercising or sleeping. After wearing it, wipe each piece gently. Store each piece separately in its CINCO signature packaging, in a cool, dry place, away from humidity and direct sunlight.

For 925 sterling silver, use a soft, lint-free cloth regularly. For a deeper clean, use mild soap, warm water and a very soft brush, then rinse and dry the piece completely.

For gold-plated pieces, use only a soft, dry cloth. Avoid polishing cloths, abrasive products, detergents and prolonged contact with water, as these can strip the plating.

No. Gold plating is a finish that wears naturally over time. With wear comes patina: the finish naturally evolves, while the precious metal remains. How it wears depends on factors such as skin chemistry, perspiration, water, perfume, cosmetics and heat; this is normal wear, not a defect.

Many pieces can be re-plated through our Refresh & Reborn service beyond the warranty. Email [email protected] with photos, and we’ll send you an estimate.

Hinged earring clasps may occasionally need checking or adjustment with use. Before wearing your earrings, make sure each clasp closes securely. Handle the mechanism gently and avoid forcing it. If the closure feels loose or different from usual, stop wearing the piece and contact [email protected] for guidance.

A clasp problem may be covered if it results from a manufacturing defect or another issue covered by your applicable consumer rights. Adjustment needed because of wear, accidental bending or damage may require a maintenance service. Send us your proof of purchase and clear photos or a short video so we can assess the issue.

Contact [email protected] with your order number, a description of what happened and any relevant photos. If you still have the matching earring, please keep it available. Losing a piece does not establish the cause on its own, but our team will review the information and explain what assessment or assistance is possible.

A hinged hoop may stop closing securely if its post and fastening point are no longer aligned, or if the mechanism has been bent or damaged. Stop wearing the earring until it has been checked. Avoid bending the post or using tools yourself; send our team a close-up photo or video for guidance.

Jewelry can differ in its materials, craftsmanship and verification, wherever it is made. Portuguese precious-metal jewelry is subject to national assay and hallmarking requirements. CINCO pieces are handcrafted in Portugal and sold in accordance with those requirements. When comparing jewelry, look for clearly stated materials, applicable hallmarks and an identifiable seller.

Our pieces are crafted in 925 sterling silver and 18ct solid gold. Our sterling silver designs may be plated in rhodium or 24k gold. The precious metal is certified by the Portuguese Assay Office, INCM. Check the product page for the materials and finish of each piece. Sterling silver marked 925 contains 92.5% silver, while 18ct gold contains 75% gold. For questions about a particular component, such as a post, clasp or solder, contact us with the product name so we can check the relevant details. CINCO original designs have been handcrafted in Portugal since 2017.

CINCO precious-metal jewelry is sold in accordance with applicable Portuguese and European requirements. These include precious-metal assay and hallmarking rules, where required, and restrictions on certain substances. Precious-metal verification and chemical safety requirements serve different purposes: one concerns the declared metal and purity, while the other addresses restricted substances.

CINCO jewelry is covered for manufacturing defects for 3 years from the date of delivery. Your invoice and order number serve as proof of purchase; there is no separate warranty card.

The warranty does not cover normal wear, accidental damage, loss, improper use or storage, or work carried out by another jeweler.

CINCO is a Portuguese jewelry brand founded in 2017, creating original pieces in 925 sterling silver and 18ct solid gold, alongside gold-plated sterling silver designs. Designed and handcrafted in Portugal, our collections bring together clean volumes, intentional details and pieces to collect, wear and keep.

We focus on local craftsmanship, precious materials and caring for pieces beyond the initial purchase. CINCO jewelry is designed and handcrafted in Portugal, and our Refresh & Reborn service offers renewal options for eligible pieces. Our approach centres on creating jewelry worth keeping and helping you care for it over time.

CINCO signature packaging is designed to stay useful after your order arrives. Keep it for storing your CINCO pieces separately at home or carrying them when you travel. Store your CINCO signature packaging somewhere dry and avoid packing several pieces together, as contact between them can cause scratches or tangling.

Where available, you can choose store credit instead of a refund and receive an additional 10% on the eligible returned item’s value. This is optional and is an alternative to an exchange. The 10% store-credit bonus cannot be combined with the 5% exchange credit.

Prepaid return fees are €5 for Portugal and Spain, €20 for the rest of Europe, including the UK and Norway, and €30 for destinations outside Europe. Applicable fees may be deducted from your refund. Contact us first about faulty or incorrect items.

Where the statutory withdrawal right applies, reimbursement is due within 14 days of your cancellation notice. It may be withheld until we receive the goods or evidence of return, whichever comes first. Your payment provider may then need time to display the refund.

Start through our Returns Portal within 14 days of delivery. Eligible exchanges depend on availability and may receive an additional 5% credit. An exchange is an alternative to choosing store credit with a 10% bonus; the two benefits cannot be combined. Check the portal for available options and instructions. Personalized or engraved pieces cannot be returned or exchanged.

You can return your order within 14 days of receiving it. Pieces must be unworn and in their original condition and packaging. This includes any gifts, which are considered part of the product. Trying a piece on is fine, but signs of wear or alteration are not.

Custom and engraved pieces are made for you, so they cannot be returned or exchanged.

To start a return or exchange, use our Returns Portal and enter your order details. You’ll receive the instructions and return documents needed to complete the process.

Yes. Free shipping applies above €99 for Portugal and mainland Spain, and above €150 for the UK and the European destinations listed in our shipping policy. Other destinations have different thresholds. Check the shipping offer for your country at checkout.

Yes, we ship worldwide. Shipping options may be limited for some remote destinations. If you’re unsure whether we can deliver to your address, contact us with your destination so we can help.

Shipping starts at €3.40 for Portugal and mainland Spain. Below the free-shipping threshold, listed European rates are €9 or €10, depending on the destination. Check our Shipping & Delivery page or checkout for your country’s rate.

We deliver to Portugal, Spain, the UK, Germany, France, Italy, the Netherlands, Belgium, Ireland, Luxembourg, Austria, Finland, Denmark, Sweden, Norway, Romania, Poland, Croatia, Bulgaria, Hungary, Slovakia, Slovenia, Estonia, Latvia, Lithuania, the Czech Republic, Greece, Cyprus and Malta. Availability is confirmed at checkout.

A signature or another form of delivery confirmation may be required, depending on your courier and delivery service. Check the tracking notification for instructions and arrange for someone to receive the parcel where necessary. Contact us if you need help with a delivery requirement.

Check the tracking link in your dispatch email for updates or delivery instructions. If the parcel is overdue, tracking has stopped updating or it shows delivered but you cannot locate it, contact [email protected] with your order number. We will help investigate with the carrier.

Please contact us first. Refusing or not collecting a parcel may lead to its return and additional costs. We will explain the next steps and any applicable charges; your statutory consumer rights remain unaffected.

The timings below apply to standard orders. During sales and promotional periods, or for personalized and made-to-order pieces, these standard timings do not apply. Please check the product page and your selected variant for the timings that apply to your piece at the day of your order.

Processing time: 1–2 business days.
Delivery time after dispatch:
Portugal: 1–3 working days
Spain: 1–3 working days
EU Zone 1: 3–5 working days
EU Zone 2: 4–6 working days
International: varies by destination.

Deliveries within the EU have no import customs duties. Outside the EU, import taxes, duties or clearance fees may apply unless expressly included at checkout.

A jewel can be a meaningful gift, but suitability depends on the child and the individual design. Small parts can pose choking hazards, and chains can become caught.

CINCO pieces are crafted in Portugal in 925 sterling silver, with precious metal certified by the Portuguese Assay Office, INCM. This is not a certification of suitability for children.

A first jewel can also be treasured as a keepsake until the child is older. A piece chosen with meaning can become part of a shared story between generations.

There is no single age that suits every child or every piece. Consider the child’s age, behaviour and the specific design. Stud earrings are not automatically suitable for young children: small parts and fastenings can come loose. Ask your child’s healthcare professional before choosing jewellery for a young child.

Choose with intention: consider the individual design, the child’s daily activities and a style with personal meaning. Materials and precious-metal certification do not, on their own, establish suitability for a child.

For help exploring CINCO designs, email [email protected]. For advice about suitability for a young child, speak to their healthcare professional.

Introduce one habit at a time: remove the jewel before bathing, swimming, active play and sleep; wipe it gently with a soft cloth; and store it separately in its CINCO signature packaging. An adult should help younger children handle jewellery and keep the piece and its CINCO signature packaging out of reach when not in use.

Caring for a meaningful piece can become a shared ritual between mother and daughter.

Price alone does not establish whether jewellery is safe for a child. Consider the design, materials, intended age group and the supplier’s product information. Small parts and chains can present hazards regardless of price. Do not allow children to mouth jewellery. If a child swallows a piece, seek urgent medical advice.

Precious-metal certification is not a guarantee of child safety.

A CINCO jewel can be a meaningful gift: original designs handcrafted in Portugal, with 925 sterling silver and precious-metal certification by the Portuguese Assay Office, INCM.

Beyond the materials and craftsmanship, a thoughtfully chosen piece can carry personal meaning across generations — something to treasure and keep rather than discard. Certification describes the precious metal; it is not a guarantee of suitability for children. Consider the individual design and the child before choosing a gift.

Because it started with a moment every mother knows. The day my daughter and her friends got their ears pierced, jewellery became more than something I designed and sold — it was something going directly onto my child’s skin. I began asking questions about what pieces are made of, where they come from and how their materials are verified.

Becoming a mother made me understand why those questions matter beyond the jewellery industry. CINCO grew from that personal experience and from a belief in pieces with meaning, thoughtful craftsmanship and stories that can be shared across generations.

You can contact CINCO by email at [email protected] or on WhatsApp here.

Our team is available Monday to Friday, 9AM–6PM Lisbon time. We reply within 2 business days.